By: Patrick Porter Category: Sales It doesn’t matter if you are in an auto sales training, TV and radio sales, estate sales or time share sales in my conversations with sales management over the years, I’ve found that top producers all have one thing …

By: Anton Cheranev Category: Customer Service Ideally, when you perform customer service, it is done on a one-on-one basis with each of your customers. That works quite well in the offline world – but on the Internet, that simply will not do. Your cus…

By: J Square Humboldt Category: Ethics Business always moves faster than government … It’s no surprise that a great deal of lawmakers’ time is spent reacting to advances in commerce and science. It’s also no surprise that one of their favorite tacti…

By: Duane Sparks Category: Sales Salespeople are commonly told to sell solutions and value rather than just product features. But when the time comes to present their products, they fall back on generic scripts with no direct connection to any specifi…

By: Tim Knox Category: Customer Service Q: I’m so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer’s, so I’m the one who’s always right. Sure, they can have an opinion, but in the…

By: Tim Knox Category: Customer Service If you’re a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the pro…